Refunds and Exchanges
At Elara, you can exchange products within 48 hours of delivery if they are still in their original condition. Exchanges are available for:
• Incorrect size or SKU
• Manufacturing defects
To initiate an exchange, please email our customer service team at Elaraofficialpk1@gmail.com with your order number and the reason for the exchange. Upon receiving your request, our warehouse team will inspect the item and respond to you promptly.
Please be aware that customers are responsible for all shipping and handling costs related to exchanges.
Although we aim to present accurate colors in our photos, slight variations may occur due to lighting and fabric dye.
Order Cancellation
Once an order is placed, it cannot be canceled.
• Incorrect size or SKU
• Manufacturing defects
To initiate an exchange, please email our customer service team at Elaraofficialpk1@gmail.com with your order number and the reason for the exchange. Upon receiving your request, our warehouse team will inspect the item and respond to you promptly.
Please be aware that customers are responsible for all shipping and handling costs related to exchanges.
Although we aim to present accurate colors in our photos, slight variations may occur due to lighting and fabric dye.
Order Cancellation
Once an order is placed, it cannot be canceled.